Posted by on 17 November, 2017

weloveit_december_2016

December Support Freeze

Jared,
Yes, we also need a break so we will be closed for a short period between 22 December 2017 till 2 January 2018
We would like to take this opportunity to thank you for your business and wish you a safe and festive holiday season 🙂
December Double Billing:
December is a tricky time so we try to reduce admin by billing all support current on the 1st of December to ensure all services are active when you return. How it works:
  • Split Billing – An invoice for all December minimum hours and IT services will be delivered on 1 December 2017 and is payable on receipt.. PLEASE ENSURE YOUR ACCOUNT IS PAID UP BEFORE 15 December 2017 to avoid service interruptions in January 2018.
  • Adhoc Billing – An invoice for adhoc or additional support services will be delivered on 24 December 2017 and is payable by 5 January 2018.
What to do if you have support queries during this support freeze?
  • Emailsupport@weloveIT.co.za the first available technician will contact you
  • Call: 0114864151, you will be asked to leave a message and the first available technician will contact you
Have you made a backup before closing for the holidays? click below for help or to schedule a backup appointment
DecemberBackup
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Posted in: Day to Day