💫 Overview

A private hosting facility in Johannesburg, South Africa with backup power, uptime monitoring, dedicated multipath connectivity, temperature controlled, monitored by CCTV and secured by access control

🎯️ Key Features

  • Website and Domain Registration and Hosting
  • Private Custom Cloud Hosting
  • Offsite Backup Storage
  • SDWAN and Site2Site Connectivity
  • Disaster Recovery Site
  • Private Rack and Cabinet Hosting
  • Dedicated Breakout

🕢 Service Management

What does it take to service and support this product?
 
Task
Describe Task
Owner
Service Charter
Overview: Cost Effective Data Center Solution
Purpose: Host Information and global access to private cloud services
Our Responsibility: Maintain best practice and meet advertised uptime
Risks: Cyber Risks, Natural Disaster,
NOC
Uptime Expectation
Monitoring Tool: Syncro and Netwatch
Availability %: 99 = X Days Per Year Downtime
Meantime to restore: 9-36hr
NOC
Service Level Agreement
Response: 2hr
React: 5hr
Resolve: 9hr
Remediate: 60hr
NOC
Maintenance
Frequency: Daily
Tasks: Backup
NOC
Continuity
Change Process: Change Control Form
Recovery Strategy: Daily Backup
Recovery Objectives: Last successful backup
NOC
Reporting
Frequency: Monthly
Uptime: On Request
SLA: On Request
Maintenance: On Request
Continuity: On Request
NOC