💫 Overview
A private hosting facility in Johannesburg, South Africa with backup power, uptime monitoring, dedicated multipath connectivity, temperature controlled, monitored by CCTV and secured by access control
🎯️ Key Features
- Website and Domain Registration and Hosting
- Private Custom Cloud Hosting
- Offsite Backup Storage
- SDWAN and Site2Site Connectivity
- Disaster Recovery Site
- Private Rack and Cabinet Hosting
- Dedicated Breakout
🕢 Service Management
What does it take to service and support this product?
Task
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Describe Task
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Owner
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Service Charter
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Overview: Cost Effective Data Center Solution
Purpose: Host Information and global access to private cloud services
Our Responsibility: Maintain best practice and meet advertised uptime
Risks: Cyber Risks, Natural Disaster,
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NOC
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Uptime Expectation
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Monitoring Tool: Syncro and Netwatch
Availability %: 99 = X Days Per Year Downtime
Meantime to restore: 9-36hr
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NOC
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Service Level Agreement
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Response: 2hr
React: 5hr
Resolve: 9hr
Remediate: 60hr
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NOC
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Maintenance
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Frequency: Daily
Tasks: Backup
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NOC
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Continuity
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Change Process: Change Control Form
Recovery Strategy: Daily Backup
Recovery Objectives: Last successful backup
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NOC
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Reporting
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Frequency: Monthly
Uptime: On Request
SLA: On Request
Maintenance: On Request
Continuity: On Request
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NOC
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