The following codes outline our IT Support Rates. we offer, Fixed number of hours with scheduled Support visits, Minimum hours agreements as well as adhoc support offerings.

Key:

Basic Technical Level: Junior (I can fix your computer and assist with general laptop and desktop issues)
Standard Technical Level: Senior (I can correct email issues, add mailboxes and configure server settings)
Advanced Technical Level: Professional (I can install servers, manage teams and maintain IT infrastructure)

Adhoc IT Support

Code Category Package Rate Hours Price exVAT
0001-Adhoc-B Basic Onsite Rate Adhoc Support  R       660.00 1  R          660.00
0001-Adhoc-S Standard Onsite Rate Adhoc Support  R       745.00 1  R          745.00
0001-Adhoc-A Advanced Onsite Rate Adhoc Support  R       835.00 1  R          835.00

Service Level Agreements – Minimum Hours or Fixed Hours Agreement

Code Category Package Rate Hours Price Inc Vat
0001-SLA-B Basic Rate Service Level Support Minimum Hours Agreement  R       410.00 2  R          820.00
0010-SLA-B Basic Rate Service Level Support Fixed Hours Agreement  R       410.00 10  R       4 100.00
0015-SLA-B Basic Rate Service Level Support Fixed Hours Agreement  R       410.00 15  R       6 150.00
0020-SLA-B Basic Rate Service Level Support Fixed Hours Agreement  R       410.00 20  R       8 200.00
0025-SLA-B Basic Rate Service Level Support Fixed Hours Agreement  R       410.00 25  R     10 250.00
0030-SLA-B Basic Rate Service Level Support Fixed Hours Agreement  R       410.00 30  R     12 300.00
Code Category Package  Rate Hours  Price Inc Vat
0001-SLA-S Standard Rate Service Level Support Minimum Hours Agreement  R       495.00 2  R          990.00
0010-SLA-S Standard Rate Service Level Support Fixed Hours Agreement  R       495.00 10  R       4 950.00
0015-SLA-S Standard Rate Service Level Support Fixed Hours Agreement  R       495.00 15  R       7 425.00
0020-SLA-S Standard Rate Service Level Support Fixed Hours Agreement  R       495.00 20  R       9 900.00
0025-SLA-S Standard Rate Service Level Support Fixed Hours Agreement  R       495.00 25  R     12 375.00
0030-SLA-S Standard Rate Service Level Support Fixed Hours Agreement  R       495.00 30  R     14 850.00
Code Category Package  Rate Hours  Price Inc Vat
0001-SLA-A Advanced Rate Service Level Support Minimum Hours Agreement  R       585.00 2  R       1 170.00
0010-SLA-A Advanced Rate Service Level Support Fixed Hours Agreement  R       585.00 10  R       5 850.00
0015-SLA-A Advanced Rate Service Level Support Fixed Hours Agreement  R       585.00 15  R       8 775.00
0020-SLA-A Advanced Rate Service Level Support Fixed Hours Agreement  R       585.00 20  R     11 700.00
0025-SLA-A Advanced Rate Service Level Support Fixed Hours Agreement  R       585.00 25  R     14 625.00
0030-SLA-A Advanced Rate Service Level Support Fixed Hours Agreement  R       585.00 30  R     17 550.00

Additional Support for existing Service Level Customers

Code Category Package  Rate  Hours  Price Inc Vat 
001-Basic Remote Support Hourly Rate  R       290.32 1  R          290.32
001-Standard Remote Support Hourly Rate  R       387.09 1  R          387.09
001-Advanced Remote Support Hourly Rate  R       580.64 1  R          580.64
Code Category Package  Rate  Hours  Price Inc Vat 
002-Basic Onsite Support Hourly Rate  R       410.00 1  R          410.00
002-Standard Onsite Support Hourly Rate  R       495.00 1  R          495.00
002-Advanced Onsite Support Hourly Rate  R       585.00 1  R          585.00
Code Category Package  Rate  Hours  Price Inc Vat
003-Basic Backup Rotation Offsite Collection  R       313.50 1  R          313.50
004-Standard Monthly Backup Checkup File Restore and Test  R       495.00 1  R          495.00

Special Services

Code Category Package  Rate  Hours  Price Inc Vat 
005-Advanced Local Server Maintenance Hourly Rate  R       585.00 1  R          585.00
006-Advanced Hosted Server Maintenance Hourly Rate  R       585.00 1  R          585.00
007-Basic After Hours Support Emergency Rate  R       615.00 1  R          615.00
007-Standard After Hours Support Emergency Rate  R       742.50 1  R          742.50
002-Advanced After Hours Support Emergency Rate  R       877.50 1  R          877.50
008-Basic In-House / Book-In Support Hourly Rate  R       307.50 1  R          307.50
008-Standard In-House / Book-In Support Hourly Rate  R       371.25 1  R          371.25
008-Advanced In-House / Book-In Support Hourly Rate  R       438.75 1  R          438.75
009-Advanced Insurance Assessment Hourly Rate  R       585.00 1  R          585.00